Following the award of a recent major contract in Southeast Asia, where offshore charter operators sought fuel management solutions that offered precise fuel consumption measurement, data clarity, and emissions monitoring, Fueltrax is delighted to provide new specialist in-region support.
Ruben DeLeon Fueltrax Vice President of Product Support, drove the establishment of the Kuala Lumpur facility based on his seven-year tenure at NASA’s Mission Control Center.
As DeLeon explains, the new Fueltrax facility is inspired by the NASA center, “a place where data was continuously monitored, problems identified, and solutions crafted through the collective efforts of experts across various disciplines. Its environment and design were pivotal in achieving flawless missions.”
Both Fueltrax operation centers enable support staff from diverse backgrounds to convene in a single space, offering a comprehensive operational perspective and insight into the health and status of all Fueltrax systems.
The setup fosters teamwork and facilitates swift problem-solving with insights quickly shared by the team to enhance the customer experience. Mohamad Ariff Bin Ramli has joined Fueltrax to manage the new operations center. He has 15 years of on-vessel experience and most recently worked with MISC Maritime Services as a roving marine marshall focusing on fuel optimization and vessel performance. The operations team includes other seasoned professional mariners, chief engineers, skilled instrumentation and control field technicians, and military veterans.
“Each day, the Fueltrax team provides training and support to various stakeholders, including global technicians, installation partners, vessel crews, shoreside operations, and management teams, and charterer personnel. This new vessel operations center ensures that vessels worldwide can maintain access to top-tier support from highly skilled professional mariners.” – Faiz Azani, Fueltrax Director of Operations for Southeast Asia.